Learning from previous IT implementations: A Thinkpiece

Background

The States of Jersey have committed over £240 million in recent years to Information Technology (IT) programmes. Of this commitment, almost £142 million had been spent to the end of 2023 with further expenditure committed of almost £100 million between 2024 and 2028.

Many of these programmes require broad business changes of which the IT implementation is one element.  In common with many other organisations, not all of the States’ IT programmes have run to initial time and initial budget.  In addition, there has been expenditure on projects that have not been implemented, for example an automatic electoral registration system.

As the Government embarks on its next phase of investment it is important that it uses lessons learned to maximise the opportunities and minimise the risks inherent in IT implementation projects.

Scope

In developing this Thinkpiece, the C&AG has considered relevant C&AG reports, those from Scrutiny and the Public Accounts Committee (PAC), States’ internal reports and reports and best practice from other jurisdictions.

The C&AG has structured this Thinkpiece around eight key areas of learning  which she has identified as relevant to the States. These are:

• Setting a strategic vision
• Articulating the business case
• Effective procurement
• Stakeholder engagement
• Programme and project management
• Cost and financial controls
• Capacity and management of contractors; and
• Tracking and realising benefits.

Conclusions

Over recent years, the Government of Jersey has embarked on a significant programme of digital modernisation. It has done so without a clear vision for digital services to citizens and without a supporting overarching IT strategy.

In common with many other organisations, not all of the States’ IT programmes have run to initial time and initial budget.  In addition, there has been expenditure on projects that have not been implemented.

By reviewing what has been done in terms of previous IT implementations in the areas highlighted in the Thinkpiece, and using those lessons to good effect, the C&AG concludes that Government can drive the changes necessary to deliver successful IT projects and programmes.

The C&AG will continue to undertake audits of significant IT investment and plans to undertake an audit of cyber security arrangements during 2025 and an audit of the Transform project during 2026.