Housing Repairs and Maintenance

Background

On 1 July 2014 the States of Jersey (‘the States’) transferred their 4,500 units of social housing to Andium Homes, a company wholly owned by the States.

Andium Homes spends approximately £2.4 million per annum on responsive repairs and £6.3 million per annum on planned maintenance.

Some concerns had been raised with the C&AG about the value for money secured by the Housing Department from its expenditure on repairs and maintenance.

Scope

This review considers the adequacy of arrangements for the management of housing repairs and maintenance by Andium Homes. It focusses on the way in which Andium Homes:

• establishes its planned repairs and maintenance programme
• tenders for responsive and planned housing repairs and maintenance work
• allocates responsive and planned housing repairs and maintenance work to contractors
• supervises responsive and planned housing repairs and maintenance work
• monitors contractor performance; and
• engages with tenants on repairs and maintenance.

Conclusions

Andium Homes follows good practice in a number of areas, particularly around the approach to planned maintenance.  It has implemented some welcome developments to secure tenant engagement.

More needs to be done to demonstrate value for money in the management of responsive repairs.